Returns & Exchanges

At ZamZam Direct, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. We aim to make your shopping experience seamless by providing a straightforward process for all returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship Items Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 business days.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-10 business days.